Try before you pay
Mini Bot is free, with 500 conversations a month and no card required. We recommend teaching the bot your FAQ and testing it there before upgrading.
Monthly plans
- You can cancel at any time. Your plan stays active until the end of the month you've paid for, and you won't be charged again.
- Monthly payments are not refunded for partly used months.
- If you upgrade from Mini Bot and cancel within 7 days of your first payment, we refund that first payment in full.
Yearly plans
- Cancel within 14 days of a new yearly payment for a full refund.
- After 14 days, the plan stays active until the end of the paid year and is not refunded pro rata.
Charges that are not refunded
- Overage conversations already used.
- Messaging platform fees, such as WhatsApp template charges, which are paid on to Meta.
- Setup work for custom Order Actions once it has been delivered.
Service problems
If Juboto is unavailable for a long period because of a fault on our side, we'll credit your account for the affected time. Mega Bot service credits follow the uptime commitment in your order.
Billing mistakes
If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full once confirmed.
How refunds are paid
Refunds go back to the original payment method within 5 to 10 working days of approval. GST invoices are adjusted with a credit note.
Request a refund
Open a ticket on the Help Bench with your workspace name and the invoice number.