NewHindi and Hinglish answers on WhatsApp
Answers in seconds.A human when it matters.
Juboto learns from your FAQs, policies and product data, answers customers on WhatsApp, your website and Instagram day and night, tracks orders and books returns through your systems, and hands harder questions to your team with the full conversation. Nobody waits, and nobody is left unanswered.
500
conversations a month free
24/7
on every channel you use
0
messages left unanswered
Kanpur Leather Co.
Online store · night shift
25
Messages
21
Resolved
4
Handed over
0
Unanswered
Where is my order #8812?
Priya's desk
Helpdesk · opens 7 am
- No tickets yet. The bot has it.
One bot, every place your customers write to you
- Website chat
The workshop
Five benches. One helper that never clocks out.
Every Juboto bot is built the same way: teach it, connect it, let it answer and act, decide when people step in, then read what happened. Here is each bench, with the screen your team works on.
Teach Juboto
It learns from what you already wrote.
Upload FAQs, policy PDFs and spreadsheets, link your website and product catalogue. Juboto drafts the answers it will give, flags conflicts between sources, and waits for your approval before going live.
- PDF, Word, Excel, Google Docs and web pages
- Shopify and WooCommerce catalogue sync
- Conflicts flagged before customers see them
Sources
+ Add sourceShipping and returns policy.pdf
14 pages · 62 answers learned
kanpurleather.in
126 pages crawled · weekly refresh
Product catalogue · Shopify
842 products · synced 6 min ago
Customer FAQ sheet.xlsx
118 rows · 2 conflicts found
Review before going live
Customer might ask
How long does a refund take?
Juboto will answer
Refunds reach your original payment method within 5-7 working days after the pickup is checked.
Source: Shipping and returns policy.pdf, p. 4
Conflict: COD limit
FAQ sheet says Rs 5,000. Website says Rs 10,000. Pick one before going live.
Channels
Its antennas reach every inbox.
WhatsApp Business, website chat, Instagram, Facebook and email arrive in one stream. The same knowledge and the same rules answer all of them, so a customer gets the same answer wherever they ask.
- Official WhatsApp Business API
- Website widget in your brand colours
- Instagram DMs and story replies
1,284
Official Business API
Website chat
642
Widget on 3 domains
318
DMs and story replies
97
Page messages
211
support@ forwarding
One stream, one bot
AI Support Bot and Order Actions
It answers, then it actually does the thing.
Answers come in English, Hindi and the customer's own language, with the source behind every reply. When the question needs your systems, Juboto tracks the order, books the return pickup or schedules the appointment.
- Every answer shows its source
- Tracking, returns, exchanges and bookings
- Payments and refunds always go to a person
Mera parcel abhi tak nahi aaya, order 8812
Order #8812 kal Kanpur warehouse se nikal chuka hai. Delivery Thursday, shaam 7 baje tak. Tracking link: bluedart.in/track
Can I return it if the colour looks different?
Yes. Unused items can be returned within 7 days of delivery. I can book a free pickup once it arrives.
Why it said that
Order system
Order #8812 · shipped 4 Nov
Returns policy v3
Section 2: 7-day returns
FAQ sheet
Row 31: free return pickup
Below 70%, Juboto hands over instead of guessing.
Handover Rules and Helpdesk
It knows when to call a colleague.
Write clear rules for what goes to people: payments, complaints, low-confidence answers, anyone who asks. Tickets land in a shared inbox with a summary, the full chat and the order, sorted by urgency.
- Rules by topic, keyword, confidence and mood
- Priorities, assignments and internal notes
- A three-line summary on every handover
- 1
If Topic is payment, refund dispute or chargeback
Billing team
Urgent - 2
If Customer types “agent”, “human” or “baat karni hai”
Next free agent
High - 3
If Answer confidence below 70%
General queue
Normal - 4
If Two frustrated messages in a row
Senior agent
High - 5
If Bulk or export enquiry over 100 units
Export desk
Normal
Outside business hours
Tell the customer when the team is back (9 am), create the ticket, keep the chat open.
Always sent with the handover
Full chat, order details, language, a three-line summary and what the bot already tried.
Support Reports
At the end of the day, it tells you how it did.
Resolution rate, bot and agent response times, messages by hour and the questions it could not answer yet. The gaps list is your next teaching session.
- Resolution rate by channel and topic
- Night and weekend volume
- Unanswered questions, ranked
Resolved by bot
83.6%
+4.1 pts
First response
4 s
bot, median
Agent first reply
11 min
-6 min
Conversations
14,208
all channels
Messages by hour
31% of messages arrive outside office hours.
Gaps to teach next
- Gift wrapping options64
- Warranty on zips41
- Corporate gifting price list29
One message, start to finish
What happens after a customer hits send
The same six checks run on every message, on every channel, in about four seconds.
- 01
Message arrives
WhatsApp, chat, Instagram, Facebook or email. Language detected.
- 02
Rules check first
Payments, complaints or “agent”? Straight to a person.
- 03
Finds the answer
Searches only your approved content and connected systems.
- 04
Confidence check
Clear answer: reply. Unsure: hand over, never guess.
- 05
Replies or acts
Shares tracking, books the pickup, schedules the slot.
- 06
Logs and learns
Gaps go to reports so you can teach the next answer.
Real questions, real inboxes
The questions your customers actually ask
Juboto works anywhere the same questions arrive hundreds of times a day. Pick a business and see what the bot answers and what it passes to your people.
Order status, sizing and returns make up most of a D2C inbox. Juboto handles them from your store data.
"When will my order arrive?"
Reads the order and courier status, shares live tracking.
Resolved by Juboto
"Will the M size fit a 40 inch chest?"
Answers from your size chart and fit notes.
Resolved by Juboto
"I want a refund, not a replacement"
Refund requests go to your team with the order attached.
Handed to a person
Customer respect
Polite, honest and clear about what it can't do
A support bot is only useful if customers trust it. These rules are built into every Juboto bot and cannot be switched off.
Always says it's a bot
Customers are told they are chatting with an assistant, and can reach a human any time.
Answers only from your content
When it isn't sure, it hands over instead of guessing.
No advice it shouldn't give
No medical, legal or financial advice. No card numbers or payments taken in chat.
Your data stays yours
Encrypted, never used to train other businesses' bots, and never sold.
Going live
From sign-up to first answer in an afternoon
- Step 1 · 15 min
Teach
Upload your FAQ and policies, paste your website address.
- Step 2 · 20 min
Review
Approve or edit the answers Juboto drafts. Fix flagged conflicts.
- Step 3 · 15 min
Connect
Link WhatsApp, add the website widget, connect Instagram.
- Step 4 · 10 min
Set handovers
Choose what goes to people and who gets which tickets.
Nothing goes live until you switch it on. Test every answer in the console first.
Questions
Things people ask before they build
Still unsure? Connect with sales and we'll show you Juboto on your own FAQ.
Will the bot make things up?
No. Juboto answers only from the content you approve: your FAQs, policies, website pages and product data. If it can't find a clear answer, it says “I'll connect you to the team” and creates a ticket instead of guessing.
Can customers always reach a human?
Yes. Typing “agent”, “human” or “baat karni hai” works at any point in the chat. Outside business hours, Juboto tells the customer when the team is back and keeps the ticket at the top of the queue.
Does it work on WhatsApp?
Yes, through the official WhatsApp Business API. You can connect an existing business number or a new one. Message templates for order updates are approved inside Juboto.
Is customer data used to train other bots?
Never. Your content and your customers' conversations are used only for your bot. They are encrypted in transit and at rest, and never sold.
How long does setup take?
Most teams go live in an afternoon. Upload your FAQ and policies, add your website, connect a channel, review the answers Juboto drafts, and switch it on. Order Actions with a custom system usually take a few days with your developer.
Which languages does it answer in?
English, Hindi and Hinglish out of the box, plus Tamil, Telugu, Marathi, Bengali, Gujarati, Arabic and more. Juboto replies in the language the customer writes in.
Flip the switch to close the workshop.
Lights off, bot on
Your team goes home.
Your customers still get answers.
Teach Juboto your FAQs this afternoon. Tonight it handles the order questions, and tomorrow morning your agents start with a short, sorted queue.
Status: always on